KNOTS BY LUNA PRIVACY POLICY

Your Data is Secure.

This privacy statement discloses the privacy practices for www.knotsbyluna.com. Because I want to demonstrate my commitment to your privacy, I will notify you of :

  1. What personally identifiable information of yours or third party personally identification is collected from you through the website

  2. The organization collecting the information

  3. How the information is used

  4. With whom the information may be shared

  5. What choices are available to you regarding collection, use and distribution of the information

  6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under KNOTS BY LUNA's control

  7. How you can correct any inaccuracies in the information

If you have questions or concerns regarding this statement, you should contact Luna at GratefulLuna89@gmail.com. KNOTS BY LUNA wholeheartedly respects your privacy. The sole owner of all personal information collected at this site is KNOTS BY LUNA, and KNOTS BY LUNA will NEVER rent or sell your personal information to any third party. When you visit www.knotsbyluna.com, KNOTS BY LUNA collects some basic information in order to enhance your experience navigating the website. The information collected and stored by KNOTS BY LUNA includes products purchased, feedback from visitors, location data, logs and other communication data, information about your computer and internet connection, including your IP address, operating system and browser type. This information is then aggregated with other pieces of information to improve our site and make your experience on the site as valuable and efficient as possible. Pages of the site may use devices that permit KNOTS BY LUNA to count users who have visited those pages and for other related website statistics.

If you purchase an item online from KNOTS BY LUNA, interact with www.knotsbyluna.com by submitting feedback, subscribe to KNOTS BY LUNA membership, write a product review, or submit a custom order request form to KNOTS BY LUNA, you provide us with personally identifiable information including your first and last name, billing and shipping addresses, telephone number and email address. While your credit card information is also collected at the time of purchase, only the last four digits are stored on KNOTS BY LUNA's server. Credit card information is sent directly to Wix's secure server, and that is where it is safely held. The Wix stores checkout process is secured by HTTP / TLS encryption and it is safe for you to purchase from www.knotsbyluna.com. TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link Because KNOTS BY LUNA collects personal information through a secure server that features the latest encryption technology, you can be assured that none of your information will be viewed by anyone outside of KNOTS BY LUNA and Wix.

The personally identifiable information you provide to KNOTS BY LUNA will be used to process your order. You will only be contacted by KNOTS BY LUNA if you place an order or if there is a problem with your order. This page will be immediately updated should there be any changes to KNOTS BY LUNA's Privacy Guarantee.

KNOTS BY LUNA SHIPPING POLICY

What You Need to Know

Knots By Luna currently ships exclusively through the United States Postal Service  with Priority shipping. Knots By Luna shipping hours are as follows :

  • Monday through Friday : 8:00 am to 5:00 pm

  • Saturday : 8:00 am to 12:00 pm

Orders placed on Saturday after 11:30 am through Sunday night will not be processed until Monday by 5 pm. Orders placed on Holidays will be processed on the next possible business day by 5 pm. 


Priority shipping is 2 to 3 days, depending on destination and drop off times. The post office does not guarantee this time frame.

KNOTS BY LUNA RETURN POLICY

Everything You Need to Know

I take pride in all the items that I make and sell, and I am confident that you will be pleased with your unique item. However, if you are not completely satisfied, I will accept returns / exchanges within 30 days of purchase. All items returned in original condition and in original or equal packaging will be refunded or exchanged minus shipping charges. Buyer is responsible for return shipping. All items must be returned unworn / unused. Before returning an item, the buyer should contact Knots By Luna via email (GratefulLuna89@gmail.com) so that Knots By Luna may ensure future satisfaction and provide you with the information you will need for a complete refund or an exchange. Due to the delicate nature of our gift items, it is encouraged that the buyer purchase postal insurance when returning an item via USPS. If the item arrives back to the warehouse broken, the buyer will not be refunded. If you are unsatisfied with your purchase and do not wish to exchange the item(s), Knots By Luna will credit the amount in the form of a money order to the shipping address in which it was purchased. Knots By Luna carefully packages each individual order by hand to ensure safe arrival. However, due to the nature of some of our products it is possible that an item may arrive damaged. If this is the case, please take a picture of the damaged product and contact Knots By Luna within 48 hours of receiving the purchase. Knots By Luna will replace the damaged item with a similar article, with no additional shipping costs to the buyer. Please keep in mind that all of Knots By Luna's items are handmade and unique, and it is not possible to replace your damaged product with an exact replica. However, Knots By Luna will do its best to ensure your satisfaction with your replacement product.

All items returned by mail should be sent to the following address :

Knots By Luna : Chandria Williams

P.O. Box 1273

Bailey, CO 80421

Product # : ME021
Product # : LP001
Product # : LE085
Product # : MB003
Product # : HE001

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